ShopComprehensive Service and Qualification Service plans for WOLF Cell Sorter systems.
Our Commitment
Service & Contract Options
Service Contract Summary
We offer three service contract options designed to help you pick the best plan that fits your laboratory's budget and needs.
Flexible – instrument service contract options to ensure proactive coverage of your NanoCellect instruments and components.
Service and support excellence – our experienced field service engineers (FSEs) have unmatched experience and knowledge of our WOLF systems.
No hidden fees – All of our service contracts cover the costs associated with travel, labor, and parts to ensure your instrument is functioning properly. Manage your expenses with a service contract that helps you control upfront costs rather than incur emergency repair fees later.
Preventive Maintenance
Included with the standard and premium service plans, regular preventative maintenance (PM) on your WOLF instrument can identify and proactively address any potential issues. Our comprehensive multipoint inspection and testing ensures each WOLF Cell Sorter system and associated accessories, such as the N1 Single-Cell Dispenser, meets our product operational specifications. A typical PM may include overall inspection, cleanup, replacing worn parts, and more.
Basic
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Unlimited Remote Support
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Replacement Parts
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Expenses (travel, lodging, labor) Included
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NO preventative maintenance
Standard
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Unlimited Remote Support
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Replacement Parts
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Expenses (travel, lodging, labor) Included
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Preventive Maintenance (PM) (1/system/year)
Premium
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Unlimited Remote Support
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Replacement Parts
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Expenses (travel, lodging, labor) Included
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Preventive Maintenance (PM) (1/system/year)
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Priority Technical Support and
Remote Diagnosis -
Unlimited User Training
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Additional On-Site Training
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Depot Repair (Freight, Labor, Parts)
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Loaner Unit Available
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Applications Support
Qualification Service Contracts
NanoCellect Installation and Operational Qualification (IQ, OQ) services offer a range of qualification capabilities to verify and document that your WOLF G2 Cell Sorter, accessories, and components are installed, operating, and performing according to NanoCellect’s specifications.
Service and support excellence – our experienced and certified field service engineers (FSEs) have unmatched experience and knowledge of our WOLF G2 Cell Sorter.
Confidence – gain confidence and peace of mind knowing that the work is performed to NanoCellect Biomedical, Inc. specifications.
No hidden fees – Control time and reduce resource costs associated with performing in-house qualifications.
Convenient – Partner with one trusted service provider for all your system service needs.
Installation Qualification (IQ) – Verifies and documents that all necessary WOLF G2 Cell Sorter, accessories, and components required for operation are received and properly installed in accordance with NanoCellect Biomedical, Inc. installation protocols.
Recommended Intervals: During initial installation and after a relocation or reinstallation
Operational Qualification (OQ) – Documents and tests subsystems of the WOLF G2 Cell Sorter, accessories and components, including mechanical, electrical, and optical components, to verify operating functions are in accordance with the WOLF G2 product operational specifications.
Recommended Intervals: Following upgrades, repairs, or preventative maintenance – According to laboratory standard operating procedures.
IQ Protocol provides:
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NanoCellect FSE Training Verification
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Environmental Conditions Verification
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Instrument and Documentation Verifications
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Purchase Order and Service Contract Verifications
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Operating System and Firmware Version Verifications
OQ Protocol provides:
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Pre-Operation Verifications
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Instrument Functional Verifications and data files
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Instrument and Accessory Manuals
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Data Saving Verification
Ordering Information
Manage your expenses with a service contract that meets your laboratory needs. Ordering information is provided in the table so you can easily request additional information or order the service contract option that is best suited for your laboratory. Just click on the link below and our support team will contact you shortly.