Our Commitment
NanoCellect is committed to provide you with the highest level of support and expertise for your cell sorting workflow. We are dedicated to delivering the very best solutions and assistance to help you improve the quality of your research.
Product Features
Preventive Maintenance (PM) (1/system/year)
Preventive Maintenance (PM) (1/system/year)
Unlimited Remote Support
Unlimited Remote Support
Replacement Parts
Replacement Parts
Expenses (Travel, Lodging, Labor) included
Expenses (Travel, Lodging, Labor) included
Priority Technical Support and
Remote Diagnosis
Unlimited User Training
Depot Repair (Freight, Labor, Parts)
Loaner Unit Available
Applications Support
Service Contract Summary
We offer two service contract options designed to help you pick the best plan that fits your laboratories budget and needs.
Flexible – instrument service contract options to ensure proactive maintenance of your NanoCellect WOLF instruments and components.
Service and support excellence – our experienced field service engineers (FSEs) have unmatched experience and knowledge of our WOLF systems.
No hidden fees – service contracts include travel and repair costs, plus parts required for repair or preventive maintenance. Manage your expenses with a service contract that helps you control upfront costs rather than incur emergency repair fees later.
Preventive Maintenance
Included with all service plans, regular preventive maintenance (PM) on your WOLF instrument can identify and proactively address any potential issues. Our comprehensive multipoint inspection and testing ensures each WOLF Cell Sorter system and associated accessories, such as the N1 Single-Cell Dispenser, meets our product operational specifications. A typical PM may include overall inspection, cleanup, replacing worn parts, and more.
Download brochureNanoCellect FSE Training Verification
Pre-Operation Verifications
Environmental Conditions Verification
Instrument Functional Verifications and data files
Instrument and Documentation Verifications
Instrument and Accessory Manuals
Purchase Order and Service Contract Verifications
Data Saving Verification
Operating System and Firmware Version Verifications
Qualification Service Contracts
NanoCellect Installation and Operational Qualification (IQ, OQ) services offer a range of qualification capabilities to verify and document that your WOLF Cell Sorter systems, accessories, and components are installed, operating, and performing according to NanoCellect’s specifications.
Service and support excellence – our experienced and certified field service engineers (FSEs) have unmatched experience and knowledge of our WOLF systems.
Confidence – gain confidence and peace of mind knowing that the work is performed to NanoCellect Biomedical, Inc. specifications.
No hidden fees – Control time and reduce resource costs associated with performing in-house qualifications.
Convenient – Partner with one trusted service provider for all your system service needs.
Installation Qualification (IQ) – Verifies and documents that all necessary WOLF Cell Sorter systems, accessories, and components required for operation are received and properly installed in accordance with NanoCellect Biomedical, Inc. installation protocols.
Recommended Intervals: During initial installation and after a relocation or reinstallation
Operational Qualification (OQ) – Documents and tests subsystems of the WOLF Cell Sorter system, accessories and components, including mechanical, electrical, and optical components, to verify operating functions are in accordance with the WOLF Cell Sorter system product operational specifications.
Recommended Intervals: Following upgrades, repairs, or preventative maintenance – According to laboratory standard operating procedures.
Download brochure184220
WOLF Standard Service Contract
184230
WOLF and N1 Single-Cell Dispenser Standard Service Contract
184223
WOLF G2 Standard Service Contract
184233
WOLF G2 and N1 Single-Cell Dispenser Standard Service Contract
184222
WOLF Premium Service Contract
184224
WOLF and N1 Single-Cell Dispenser Premium Service Contract
184234
WOLF G2 Premium Service Contract
184333
WOLF G2 and N1 Single-Cell Dispenser Premium Service Contract
188602
WOLF Installation Qualification (IQ) and Operational Qualification (OQ)
188606
WOLF Operational Qualification (OQ)
188607
WOLF G2 Installation Qualification (IQ) and Operational Qualification (OQ)
188608
WOLF G2 Operational Qualification (OQ)
Ordering Information
NanoCellect instrument service contract options ensure proactive maintenance of your NanoCellect WOLF instruments and components. All of our service contracts include travel and repair costs, plus parts required for repair or preventive maintenance.
Manage your expenses with a service contract that meets your laboratory needs. Ordering information is provided in the table so you can easily request additional information or order the service contract option that is best suited for your laboratory. Just click on the link below and our support team will contact you shortly.
Request Service Information